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FAQ - SG

FREQUENTLY ASKED QUESTIONS

n the run up to putting a tour on sale we often get asked lots of questions relating to the shows and ticket sales.  We’ve put together this handy guide to help you navigate your way through the process. We are working really hard behind the scenes to try and do everything we can to make sure that tickets end up in the hands of genuine fans.

How much are the ‘’face value’’ tickets?

The face value of the ticket prices are between SGD 68 and SGD 248. Ticketing charges including  SGD 4 booking fee apply to all bookings.

What is unethical secondary ticketing and ticket resale?

Unethical secondary ticketing is when tickets are purchased at face value and re-sold at inflated prices via non-artist approved or unauthorised platforms, thus denying the fans the chance to buy at face value.

Why will my name be printed on the tickets purchased?

In order to put a stop to the secondary ticketing market, absurd prices and fan rip-offs, the tickets are sold personalized, which means that all tickets sold are personalized and the name of the ticket purchaser will be printed on all of his/her ticket(s). The name registered to and printed on the tickets cannot be changed. At the time of admission, the name printed on the ticket must correspond with the photo ID to be presented, the second (and possibly third and fourth) person only receives access at the same time as the person issuing the photo ID. Upon request, proof of booking must also be provided.

That means: When buying tickets, each of your tickets will be personalized with your name. At the entrance to the show, your (maximum of three) accompaniments will only be shared with you.

Be ready to provide at the entrance your order confirmation and your ID (or a photocopy of it) - the promoter reserves the right to check authenticity the ticket and personal data.

For online purchases, the name provided when creating the Sportshub Tix account will be the name registered to and printed on the ticket(s) purchased. Please ensure that your full name as in your Photo ID is provided when creating the Sportshub Tix account.

Where should I buy my ‘’face value’’ tickets from?

The only authorised channels to buy tickets for this event are the following:

ONLINE: 
     www.sportshubtix.sg

HOTLINE: 
     +65 3158 7888

SPORTSHUB TIX BOX OFFICE:
     KALLANG WAVE MALL *only for first day of sale on 25 October 2018

    1 Stadium Drive
     Singapore 397629
 

     SINGAPORE INDOOR STADIUM *from 26 October 2018 onwards

     2 Stadium Walk

     Singapore 397691

OUTLETS:

     ALL SINGPOST OUTLETS

​     THE STAR PERFORMING ARTS CENTRE BOX OFFICE
     1 Vista Exchange Green
     Singapore 138617
     Level 3

     SCOTTS SQUARE
     6 Scotts Road
     Singapore 228209
     Level 1 Atrium, Concierge Desk

 

Any tickets purchased from third party websites and unauthorised resellers such as Viagogo, Stubhub, Carousell or similar are not valid for entry at the venue.

 

How many tickets can I buy?

Each Sportshub Tix account holder is limited to a maximum number of 4 tickets. No multiple transactions are allowed. Any person found to be purchasing over this quantity may have the surplus tickets cancelled.

How can I pay?

You can pay online at www.sportshubtix.sg with all major debit and credit cards.

You can also pay by cash / NETS and with all major debit and credit cards at SportsHub outlets.

Can we attend the show in a bigger group?

You will need to purchase in separate transactions and on different accounts. A maximum of 4 tickets can only be made per account. However, different seats may be assigned on the subsequent purchase.

Tickets purchased in breach of Terms & Conditions are subject to invalidation.

What are the entry requirements?

For a ticket to be valid the lead booker must at any point be able to provide the below, this includes on arrival at the show to gain admission:The ticket(s)

  1. The booking confirmation email / letter
  2. A valid photo ID (or a photocopy of it) matching the customer’s name on the ticket(s) and booking confirmation

Any ticketholder not able to provide the required and valid identification documents may be denied entry to the venue.

As each of your tickets will be personalised with your name, all of your companions (maximum of three) must enter together as a group.

Can I buy tickets as a gift?

Yes, tickets can be purchased as a gift – the recipient’s name must be provided at the point of ticket collection at the Sportshub Tix Box Office prior to the day of the show. An authorisation letter will then be issued by Sportshub Tix to allow the intended recipient entry to the show.

When will we receive our tickets?

All physical tickets and ‘Print-At-Home’ E-tickets will only be made available and issued 7 days before the day of the show, from 19 April 2019 onwards.

Upon purchase of ticket(s), you will only receive a booking confirmation email / letter.

If you have selected to receive Print-At-Home ticket(s), the ticket(s) will be emailed to you within 7 days before the day of the show.

If you have selected venue ticket collection to receive physical ticket(s), the ticket(s) will only be available for collection from Sporthub Tix Box Office 7 days before the day of the show. ($1.50 venue collection fee applies).

We strongly encourage you to collect your physical ticket(s) early before the day of the show, as large crowd and long queues are expected for the ticket collection on the event day.

More information on venue ticket collection will be announced by AEG Presents, Lushington Entertainments & Sportshub Tix nearer to date.

I can’t find my confirmation email. What should I do?

The confirmation email will be sent by Sportshub Tix (tickets@sportshubtix.com). If you are unable to find your confirmation email, please call +65 3158 7888 or email enquiry@sportshubtix.com to trace your booking.

Are cameras allowed?

Small personal cameras and camera phones are permitted, but professional cameras (any camera with removable lens) are prohibited.

I can’t go any more. What can I do?

Tickets are strictly non-transferable and cannot be resold or offered for resale. The name registered to and printed on the tickets cannot be changed after the purchase. Resold ticket(s) may be cancelled without refund, and any person who is found to have purchased resale tickets will not be able to gain entry to the venue.

How early should we turn up on the day of the show?

More information will be announced nearer to date. Please stay tuned on AEG Presents & Lushington Entertainments channels or SportsHub ticketing page for the latest information.

Are there any child admission policy for this show?

No admission for infant in arms and children aged below 6 years old. Children aged 6 and above must purchase a ticket for admission. Standing tickets are only available to those aged 12 years old and above, or height of at least 120cm.

How do I arrange to buy tickets for someone requiring disabled access?

There are dedicated areas for accessible seating and these can be purchased by contacting us at +65 3158 7888 or visiting the Indoor Stadium Box Office.

Any further tips on the ticket buying process?

We want everyone to have a smooth journey buying their tickets. Be ready and prepared and you’ll sail through the process.

Please only buy tickets from the single authorised ticket seller Sportshub Tix.

Please ensure that you add sportshubtix.sg to your safe list on your email account to ensure you receive your confirmation email.

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