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Got a Question About Ed's European Tour 2018?

  • 12 Jul 2017
    Got a Question About Ed's European Tour 2018?

    TERMS AND CONDITIONS

    1. The event ticket is a personal, revocable license and, at all times, remains the property of the Promoters. This ticket must be surrendered to the Promoters upon request.

    2. The event ticket is sold by the Promoters directly to the Consumer. Any tickets purchased by business or traders in breach of the Terms and Conditions of Ticket Sale will be cancelled.

    3. The event ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through our official face-value resale partner.

    4. To gain admission to the concert, the attendee must bring:
    i) The tickets
    ii) The booking confirmation
    iii) The credit card used for the purchase and shown on the booking confirmation (or a photo or photocopy of it)
    iv) A valid photo ID matching the customer name on the booking confirmation

    Failure to bring all of the items i), ii), iii) and iv) above will result in refusal of admission to the concert.

    5. Ticket sales are limited to a maximum of four tickets per person.

     

    FAQs

    In the run up to putting a tour on sale we often get asked lots of questions relating to the shows and ticket sales.  We’ve put together this handy guide to help you navigate your way through the process. We are working really hard behind the scenes to try and do everything we can to make sure that tickets end up in the hands of genuine fans. 

    How much are the ‘’face value’’ tickets?
    London tickets are £80 and £50 and regionally they are £75 and £45. All tickets are subject to a maximum 10 percent booking fee and a transaction charge, per order (to cover Post and Packing).

    What is secondary ticketing and resale for profit?
    Secondary ticketing for profit is when people buy tickets at face value and then re-sell them at inflated prices on the internet via none artist approved websites thus denying real fans the chance to buy at face value. For these Ed Sheeran shows the event ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through our official face-value resale partner Twickets. 

    So where should I buy my ‘’face value’’ tickets from?
    The following are the official approved websites:
    Seetickets.com
    Ticketmaster.co.uk
    Alttickets.com
    AXS.com
    Gigantic.com
    Myticket.co.uk
    Eventim.co.uk
    Ticketline.co.uk
    Tickets.amazon.co.uk
    Ticketfactory.com

    How many tickets can I buy?
    There is a limit of four per order/transaction.

    But we want to go as a bigger group/family?
    You will have to try to complete another order with another credit card or PayPal account

    What are the entry requirements?
    To gain admission to the concert, the attendee must bring: 

    i) The tickets 
    ii) The booking confirmation 
    iii) The credit card used for the purchase and shown on the booking confirmation (or a photo or photocopy of it) 
    iv) A valid photo ID matching the customer name on the booking confirmation 

    Failure to bring all of the items i), ii), iii) and iv) above will result in refusal of admission to the concert.

    What are the age restrictions?
    All venue age restrictions are clearly displayed at the sales pages on the ticket agent websites.

    Are cameras allowed?
    Professional cameras, video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine. 

    I can’t go any more and need to sell on my ticket. What do I do?
    Please go to our official re-sale partner Twickets and follow instructions. http://edsheeran.twickets.co.uk/

    What happens if I bought my tickets from your official re-sale partner Twickets?
    Twickets will provide an email confirming the change of ownership of the ticket that you should bring with you as verification. As a back-up we will have a full customer list of Twickets exchanges.

    When will we receive our tickets?
    There are no E-tickets, there are no ‘’print-at-home’’ tickets. There will be physical printed tickets sent out in the weeks prior to the show. You will not receive your tickets until the spring of 2018 at the earliest. 

    How early should we turn up?
    Please check venue websites for door opening times and do allow yourself plenty of time to get in before the start of the show. 

    I bought tickets off an unauthorised secondary ticket re-sale website and have been refused entry. What can I do to get my money back?
    We will stamp your invalidated ticket and you can then attempt to claim a refund from the secondary ticket site you used.  Please go back to the website concerned and refer to any promises or guarantees made at the time of the purchase. Go to http://bit.ly/2sG24Er  for more help and information. 

    What else are you doing to combat the secondary market? 
    Recently the government has strengthened legislation designed to protect consumers, notably the Consumer Rights Act and the Digital Economy Bill. We are working with National Trading Standards and the Police Action Fraud Division to report all breaches of these acts as well as reporting any illegally advertised tickets to the Advertising Standards Authority (ASA).
    Further information from ‘’Ten Tips for ticket buying’
    http://fanfairalliance.org/wp-content/uploads/2017/03/30-FFA-Guide-final.pdf

     

     

     

     

    How do I arrange to buy tickets for someone requiring disabled access?

    Cardiff Principality:
    0800 988 4440 (or 00 44 161 637 2697 if you're outside the UK). If we're selling tickets for your event, we'll be happy to take your booking, subject to ticket availability. If you have a speech or hearing impairment and you want to contact us directly, we welcome calls via RNID typetalk on: 03333213122
    Opening Hours: Saturday 8th July. 10am-5pm, Monday to Friday: 9:00am to 6:00pm, Saturday:10.30am to 3:30pm.

    Manchester Etihad:
    Tel - +44 161 444 1894(Option 5) 
    Saturday 8th July. 10am-5pm, Monday-Friday 9-5pm except, Thursdays 10-5pm.Link - https://www.mancity.com/ticket%20information/access%20information  Email- Access@mancity.com 

    London Wembley Stadium:
    0800 988 4440 (or 00 44 161 637 2697 if you're outside the UK).
    If you have a speech or hearing impairment and you want to contact us directly, we welcome calls via RNID typetalk on: 03333213122
    Opening Hours: Saturday 8th July. 10am-5pm, Monday to Friday: 9:00am to 6:00pm, Saturday:10.30am to 3:30pm.

    Newcastle St James Park:
    If you would like to buy an accessible seat or wheelchair position ticket for the Ed Sheeran event at St. James’ Park Newcastle, you can contact the venue directly on disabilitysupport@nufc.co.uk  or 0844 372 1892 (Option 1) from 10am-5pm.

    If you require the support of a personal assistant or carer to attend the concert you should discuss this directly with the Newcastle United Box Office staff. 

    Please note, you may also be required to supply proof of eligibility for accessible and wheelchair position tickets within 3 days of making your booking in order to secure your place.  

    Glasgow Hampden Park:
    Disabled access line -  0800 952 0110 - by phone only 

SeanWard's picture
on July 12, 2017 - 12:24pm

TERMS AND CONDITIONS

1. The event ticket is a personal, revocable license and, at all times, remains the property of the Promoters. This ticket must be surrendered to the Promoters upon request.

2. The event ticket is sold by the Promoters directly to the Consumer. Any tickets purchased by business or traders in breach of the Terms and Conditions of Ticket Sale will be cancelled.

3. The event ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through our official face-value resale partner.

4. To gain admission to the concert, the attendee must bring:
i) The tickets
ii) The booking confirmation
iii) The credit card used for the purchase and shown on the booking confirmation (or a photo or photocopy of it)
iv) A valid photo ID matching the customer name on the booking confirmation

Failure to bring all of the items i), ii), iii) and iv) above will result in refusal of admission to the concert.

5. Ticket sales are limited to a maximum of four tickets per person.

 

FAQs

In the run up to putting a tour on sale we often get asked lots of questions relating to the shows and ticket sales.  We’ve put together this handy guide to help you navigate your way through the process. We are working really hard behind the scenes to try and do everything we can to make sure that tickets end up in the hands of genuine fans. 

How much are the ‘’face value’’ tickets?
London tickets are £80 and £50 and regionally they are £75 and £45. All tickets are subject to a maximum 10 percent booking fee and a transaction charge, per order (to cover Post and Packing).

What is secondary ticketing and resale for profit?
Secondary ticketing for profit is when people buy tickets at face value and then re-sell them at inflated prices on the internet via none artist approved websites thus denying real fans the chance to buy at face value. For these Ed Sheeran shows the event ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through our official face-value resale partner Twickets. 

So where should I buy my ‘’face value’’ tickets from?
The following are the official approved websites:
Seetickets.com
Ticketmaster.co.uk
Alttickets.com
AXS.com
Gigantic.com
Myticket.co.uk
Eventim.co.uk
Ticketline.co.uk
Tickets.amazon.co.uk
Ticketfactory.com

How many tickets can I buy?
There is a limit of four per order/transaction.

But we want to go as a bigger group/family?
You will have to try to complete another order with another credit card or PayPal account

What are the entry requirements?
To gain admission to the concert, the attendee must bring: 

i) The tickets 
ii) The booking confirmation 
iii) The credit card used for the purchase and shown on the booking confirmation (or a photo or photocopy of it) 
iv) A valid photo ID matching the customer name on the booking confirmation 

Failure to bring all of the items i), ii), iii) and iv) above will result in refusal of admission to the concert.

What are the age restrictions?
All venue age restrictions are clearly displayed at the sales pages on the ticket agent websites.

Are cameras allowed?
Professional cameras, video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine. 

I can’t go any more and need to sell on my ticket. What do I do?
Please go to our official re-sale partner Twickets and follow instructions. http://edsheeran.twickets.co.uk/

What happens if I bought my tickets from your official re-sale partner Twickets?
Twickets will provide an email confirming the change of ownership of the ticket that you should bring with you as verification. As a back-up we will have a full customer list of Twickets exchanges.

When will we receive our tickets?
There are no E-tickets, there are no ‘’print-at-home’’ tickets. There will be physical printed tickets sent out in the weeks prior to the show. You will not receive your tickets until the spring of 2018 at the earliest. 

How early should we turn up?
Please check venue websites for door opening times and do allow yourself plenty of time to get in before the start of the show. 

I bought tickets off an unauthorised secondary ticket re-sale website and have been refused entry. What can I do to get my money back?
We will stamp your invalidated ticket and you can then attempt to claim a refund from the secondary ticket site you used.  Please go back to the website concerned and refer to any promises or guarantees made at the time of the purchase. Go to http://bit.ly/2sG24Er  for more help and information. 

What else are you doing to combat the secondary market? 
Recently the government has strengthened legislation designed to protect consumers, notably the Consumer Rights Act and the Digital Economy Bill. We are working with National Trading Standards and the Police Action Fraud Division to report all breaches of these acts as well as reporting any illegally advertised tickets to the Advertising Standards Authority (ASA).
Further information from ‘’Ten Tips for ticket buying’
http://fanfairalliance.org/wp-content/uploads/2017/03/30-FFA-Guide-final.pdf

 

 

 

 

How do I arrange to buy tickets for someone requiring disabled access?

Cardiff Principality:
0800 988 4440 (or 00 44 161 637 2697 if you're outside the UK). If we're selling tickets for your event, we'll be happy to take your booking, subject to ticket availability. If you have a speech or hearing impairment and you want to contact us directly, we welcome calls via RNID typetalk on: 03333213122
Opening Hours: Saturday 8th July. 10am-5pm, Monday to Friday: 9:00am to 6:00pm, Saturday:10.30am to 3:30pm.

Manchester Etihad:
Tel - +44 161 444 1894(Option 5) 
Saturday 8th July. 10am-5pm, Monday-Friday 9-5pm except, Thursdays 10-5pm.Link - https://www.mancity.com/ticket%20information/access%20information  Email- Access@mancity.com 

London Wembley Stadium:
0800 988 4440 (or 00 44 161 637 2697 if you're outside the UK).
If you have a speech or hearing impairment and you want to contact us directly, we welcome calls via RNID typetalk on: 03333213122
Opening Hours: Saturday 8th July. 10am-5pm, Monday to Friday: 9:00am to 6:00pm, Saturday:10.30am to 3:30pm.

Newcastle St James Park:
If you would like to buy an accessible seat or wheelchair position ticket for the Ed Sheeran event at St. James’ Park Newcastle, you can contact the venue directly on disabilitysupport@nufc.co.uk  or 0844 372 1892 (Option 1) from 10am-5pm.

If you require the support of a personal assistant or carer to attend the concert you should discuss this directly with the Newcastle United Box Office staff. 

Please note, you may also be required to supply proof of eligibility for accessible and wheelchair position tickets within 3 days of making your booking in order to secure your place.  

Glasgow Hampden Park:
Disabled access line -  0800 952 0110 - by phone only 

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