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Ed Sheeran Tour FAQ

ED SHEERAN + - = ÷ x TOUR FAQs

In the run up to putting a tour on sale we get asked lots of questions relating to the shows and ticket sales.  We’ve put together this handy guide to help you navigate your way through the process.

We are working hard to do everything we can to make sure that tickets only end up in the hands of genuine fans.


KEY THINGS TO NOTE

Find all tour information at frontiertouring.com/edsheeran

Ticketek & Ticketmaster are the only authorised ticketing agencies for Ed Sheeran's 2023 + - = ÷ x Tour.

Purchased tickets are only available to access through the ticketing agencies iOS or Android app.

To purchase accessible tickets, please contact the authorised ticketing agency.


ARE THERE AGE RESTRICTIONS FOR EACH SHOW?

All shows on the Ed Sheeran + - = ÷ x Tour 2023 are Licensed All Ages events.

This is a licensed, loud music event, staged over a long time and we do not recommend attendance by children aged 5 years and under.

Children 14 and under must be accompanied by a parent or legal guardian at all times and have purchased a valid ticket. No concession tickets will be available for children, they must have a ticket.

In the event you are looking to purchase tickets on behalf of a 15-18 year old who do not have access to a smartphone, we recommend that you attend the show with the group.

TICKETS

How can I buy Tickets?

Ed Sheeran and Frontier Touring are committed to combating unethical secondary ticketing and resale.

For the 2023 Australia & New Zealand Ed Sheeran tour we will be operating a new mobile digital app ticket sold ONLY via our approved outlets.

In preparation for on sale, we recommend that you pre-register an account with our approved outlets, details listed below, and download the relevant ticketing agency iOS or Android app.

Your mobile /smartphone will be your ticket which will be contained within an app. Once the tickets have been purchased you will receive a simple email confirmation from the ticketing agency as proof of purchase. This is NOT your
ticket or ticket(s).  There is no need to be concerned that you don’t have your ticket, your confirmation is your proof of purchase.

In the Ticketek or Ticketmaster app you will be able to view a basic form of your ticket which will detail your venue, show date and seating allocation.

You will receive instructions on how to access your ticket(s) barcode closer to the date of your concert.

Upon arrival at the show, you will then be required to present your mobile smart phone device containing your ticket(s) and you’ll scan yourself and your entire party into the venue via the turnstiles/entrances.  
Your party will all need to arrive together and be scanned into the venue together.  The ticket purchaser must bring valid photo ID.

Accepted forms of Photo ID are

  • Driver Licence or Learner Permit (from any country) including Digital Driver Licences
  • Passport (from any country)
  • KEYPASS Photo ID Card or Keypass in Digital iD
  • KIWI Access Card (New Zealand only)
  • Any other recognised Proof/Evidence of Age/Identity or Photo Card.

All Acceptable ID must be written in English or if not written in English, then accompanied by an official English translation.

For a foreign Driver Licence not written in English, an International Driver Permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the Foreign Driver
Licence.

When will tickets go on sale?

Monday 21 March – Frontier Members Pre-sale

Staggered times, please check frontiertouring.com/edsheeran for details

Wednesday 23 March – On Sale

Staggered times, please check frontiertouring.com/edsheeran for details

Remember, only trust the links listed at edsheeran.com and frontiertouring.com/edsheeran.  They are the ONLY authorised sellers of Ed Sheeran
tickets.

Where do I buy tickets?

All official ticket agent websites are listed on tour advertising, at EdSheeran.com and frontiertouring.com/edsheeran

The only authorised ticket sellers for the Ed Sheeran’s + - = ÷ x TOUR of Australia and New Zealand are:

Wellington, NZ – Sky Stadium - Ticketek.co.nz

Auckland, NZ –  Eden Park - Ticketmaster.co.nz

Brisbane, QLD – Suncorp Stadium -  Ticketek.com.au

Sydney, NSW –  Accor Stadium – Ticketek.com.au

Melbourne, VIC – Melbourne Cricket Ground – Ticketek.com.au

Adelaide, SA – Adelaide Oval – Ticketek.com.au

Perth, WA – Optus Stadium – Ticketmaster.com.au

Entry can only be guaranteed to shows if tickets are purchased directly through the authorised ticketing agencies above.

How much are the ‘’face value’’ tickets?

Ticket prices are:

A Reserve $189.90

B Reserve $149.90

C Reserve $109.90

D Reserve $ 89.90

(Additional transaction fees and credit/debit card processing fees may apply)


Is there a limit to how many tickets I can buy?

The ticket purchase limits for all Ed Sheeran shows in both pre-sale and on-sale is 6 tickets per customer per show.

Want to go as a bigger group/family? You will have to try to complete another order with another mobile device and a different credit/debit card.

Customers who exceed the published ticket limits may have any or all of their orders and tickets cancelled without notice.

This restriction is in place to give as many people as possible a fair chance to buy tickets. The whole party must arrive at the same time as the person with the mobile smart phone device containing all the tickets.

PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket
limit will be cancelled.


How will I receive my tickets?

Tickets can only be accessed via Ticketek or Ticketmaster’s iOS or Android apps.  Please make sure you install the correct agency app for the show(s) you wish to purchase for.   Install the ticketing agency app to access
tickets. No physical tickets will be available.

We recommend you download and install the app before purchasing your ticket(s) but it can still be done after purchase.

For Ticketek and Ticketmaster you will be able to view your ticket purchase with show date, venue and seat allocation in the app, but your barcode will be blocked.  The barcode will activate just prior to the show date.


I can’t go any more and need to sell my ticket. What do I do?

The reselling of any Ed Sheeran 2023 ticket is strictly forbidden other than through the official resale platform of your original point of purchase platform.

Here are the only places tickets can be resold:
Ticketek Australia here
Ticketek New Zealand here
Ticketmaster Australia & New Zealand here

Any Ed Sheeran ticket offered for resale elsewhere, either on or offline (including Viagogo, Trade Me, or any other unauthorised source including all secondary ticket retail websites and eBay, Gumtree and social media Buy Swap Swell
pages), may result in all your orders and tickets cancelled without notice to you and your ticket price refunded. The original purchaser and their party will be refused admission and any other orders and tickets they hold will also be
cancelled without notice to them and their ticket price refunded.


Note this does not limit your ability to resell your Ed Sheeran ticket for no more than 10% above the original cost to the extent such resale is expressly permitted under relevant State or Federal trading laws applicable from time
to time.

Can I get a refund or exchange my tickets?

If you change your mind, you are not entitled to a refund or exchange on purchased tickets. 

I can’t find my confirmation email?

Firstly, check your email junk or spam folder. 

If your confirmation is not in your junk or spam folder, contact the customer service of the ticket agent you believe you booked through. If you are unsure which ticketing agency you bought from, this is usually displayed on your credit
card statement or bank statement.

Can I buy tickets as a gift?  

The matching ID of the surname of the lead booker will be an entry requirement, the other tickets bought by that person can be used for other people as long as they ALL arrive with the lead booker.  If you want to buy as gifts,
then you’ll also have to attend to get your recipients into the show.

When will I receive my tickets?

Remember, we are operating a mobile digital app ticketing system. Therefore, no physical tickets will be posted or emailed in advance. Your ticketing agency app will contain your ticket. 

For Ticketek and Ticketmaster you will be able to view your ticket purchase with show date, venue and seat allocation in the app, but your barcode will be blocked.  The barcode will activate just prior to the show date.


I have a question about my purchase or tickets, who should I contact?

Australia

Brisbane, Melbourne, Sydney and Adelaide
Direct all ticket or purchase enquires to Ticketek:
Ticketek FAQ here
Submit a request here
Call 132 849
Perth:
Direct all ticket or purchase enquires to Ticketmaster
Ticketmaster FAQ here
Submit a request here
Contact via Facebook or Twitter

New Zealand

Wellington:
Direct all ticket or purchase enquires to Ticketek NZ:
Ticketek FAQ here
Submit a request here
Call 0800 842 538

Auckland:
Direct all ticket or purchase enquires to Ticketmaster NZ:

Contact via your Ticketmaster Account (view ‘How to contact us’ here)
Submit a request here
Contact via Facebook or Twitter

___________________________________________________________________

How purchased tickets will display on the Ticketek and Ticketmaster app

The barcode will activate just prior to the show date.

 

Ticketek

Ticketmaster

 

TICKET SCALPING + PURCHASING RESALE TICKETS

DO NOT PURCHASE TICKETS FROM ANYWHERE OTHER THAN THE OFFICIAL TICKETING AGENCY

Examples of unauthorised outlet websites include Viagogo, The Ticket Merchant, Trade Me, eBay and Gumtree and should be avoided.

100% of Ed Sheeran tickets in Australia and New Zealand are digital and there are no physical tickets available for this tour. They therefore cannot be sold on unauthorised platforms.

Any purchases made via unauthorised outlets are considered fraudulent and will not grant you access to the shows.

If you think you have purchased tickets that are scalped, immediately contact the person or website who sold them to you. Frontier Touring or the authorised ticketing agency are not responsible for unauthorised ticket disputes.

What is unethical secondary ticketing and ticket resale?

Unethical secondary ticketing is when people buy tickets at face value and then resell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.

Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.

What else are you doing to combat the secondary market? 

Your mobile phone number is linked to your ticket order. Your tickets are linked to both your account with the official ticket agent AND your mobile phone number.  This means your ticket and the individual information you gave when
you purchased are linked. If a ticket is resold in any method other than via official resale platforms of the authorised ticketing agency, then the mobile phone number will not be linked to the ticket(s) and you will be refused entry to
the venue.

Further information to avoid getting ripped off

Please read the Live Performance Australia Safe Tix Guide and the NZ Commerce Commission guide on
Buying Event Tickets

ACCESSIBILITY

How do I purchase Accessible seating tickets?

If you have accessible booking requirements, including wheelchair and/or companion card requirements please contact the following ticketing agencies:

SYDNEY, MELBOURNE, BRISBANE & ADELAIDE
Ticketek
Call 1300 665 915
Submit a request here

PERTH
Accessible Seating tickets for wheelchair and companion card holders will be available to purchase on line if you have a smart phone for ticket delivery.  Alternatively, all Accessible Seating bookings can be requested by
contacting Ticketmaster

Call 1300 446 925 
Submit a request here

Please ensure you include the Event Name, Venue, Date and Time along with your contact details in all booking requests.

WELLINGTON

If you have accessible booking requirements, including wheelchair please contact Ticketek NZ.
Submit a request here
If you have Wheelchair booking requirements, please call Ticketek’s Accessible Seating Line on 0800 68 677.
Please ensure you include the Event Name, Venue, Date and Time, along with your contact details. Bookings will not be made via email, only by phone.

AUCKLAND
Accessible Seating tickets for wheelchair and companion card holders will be available to purchase on line if you have a smart phone for ticket delivery. 
Alternatively all Accessible Seating bookings can be requested by contacting

Ticketmaster NZ

Please ensure you include the Event Name, Venue, Date and Time along with your contact details in all booking requests.
Submit a request here

If you have Wheelchair booking requirements, please call Ticketmaster’s Accessible Seating Line on (09) 970 9711.
Bookings will not be made via email, only by phone.
 

Select your venue for further information on accessibility tickets:

Wellington, NZ – Sky Stadium
Auckland, NZ – Eden Park
Sydney, NSW – Accor Stadium
Brisbane, QLD – Suncorp Stadium
Melbourne, VIC – Melbourne Cricket Ground
Adelaide, SA - Adelaide Oval
Perth, WA – Optus Stadium

Where can I find disability access into the venue?

Select your venue to view accessibility access into the venue:

Wellington, NZ – Sky Stadium
Auckland, NZ – Eden Park
Sydney, NSW – Accor Stadium
Brisbane, QLD – Suncorp Stadium
Melbourne, VIC – Melbourne Cricket Ground Adelaide, SA - Adelaide Oval
Perth, WA – Optus Stadium

Where is accessibility parking or drop-off points?

Select your venue to find accessibility parking or drop-off points:

Wellington, NZ - Sky Stadium
Auckland, NZ – Eden Park
Sydney, NSW – Accor Stadium
Brisbane, QLD – Suncorp Stadium
Melbourne, VIC – Melbourne Cricket Ground
Adelaide, SA - Adelaide Oval
Perth, WA –  Optus Stadium

Who can I contact for accessibility/disability venue queries?

Select your venue to find who to contact regarding accessibility/disability queries:

Wellington, NZ – Sky Stadium
Auckland, NZ – Eden Park
Sydney, NSW – Accor Stadium
Brisbane, QLD – Suncorp Stadium
Melbourne, VIC – Melbourne Cricket Ground
Adelaide, SA - Adelaide Oval
Perth, WA – Optus Stadium

VENUE

Venue locations:
Sky Stadium - 105 Waterloo Quay, Pipitea, Wellington 6140, New Zealand
Eden Park - Reimers Avenue, Kingsland, Auckland 1024, New Zealand
Accor Stadium - Edwin Flack Ave, Sydney Olympic Park NSW 2127
Suncorp Stadium - 40 Castlemaine St, Milton QLD 4064
Melbourne Cricket Ground (MCG) - Brunton Ave, Richmond VIC 3002
Adelaide Oval - War Memorial Dr, North Adelaide SA 5006
Optus Stadium - 333 Victoria Park Dr, Burswood WA 6100

Where are my seats?

Seats are allocated at the time of purchase. Your seat number will be displayed on your ticket and ticket confirmation.

Select your venue to view the seating map:

Wellington, NZ – Sky Stadium
Auckland, NZ –  Eden Park
Brisbane, QLD – Suncorp Stadium
Sydney, NSW –  Accor Stadium
Melbourne, VIC – Melbourne Cricket Ground
Adelaide, SA – Adelaide Oval
Perth, WA – Optus Stadium


What can I NOT bring into the venue?

Select your venue to view prohibited items:

Wellington, NZ – Sky Stadium
Auckland, NZ –  Eden Park
Brisbane, QLD – Suncorp Stadium
Sydney, NSW –  Accor Stadium
Melbourne, VIC – Melbourne Cricket Ground
Adelaide, SA – Adelaide Oval
Perth, WA – Optus Stadium


Will food and drinks be available to purchase?

Food and beverages are available to purchase at all venues.

Free water is available around the entire venue. Check your respective venue’s website for more information

Wellington, NZ – Sky Stadium
Auckland, NZ –  Eden Park
Brisbane, QLD – Suncorp Stadium
Sydney, NSW –  Accor Stadium
Melbourne, VIC – Melbourne Cricket Ground
Adelaide, SA – Adelaide Oval
Perth, WA – Optus Stadium


What are the entry requirements?

To gain access to the concert you are required to bring your fully charged mobile phone or smartphone. You may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the
confirmation.

Accepted forms of Photo ID are

  • Driver Licence or Learner Permit (from any country) including Digital Driver Licences
  • Passport (from any country)
  • KEYPASS Photo ID Card or Keypass in Digital iD
  • KIWI Access Card (New Zealand only)
  • Any other recognised Proof/Evidence of Age/Identity or Photo Card.

All Acceptable ID must be written in English or if not written in English then accompanied by an official English translation.

For a foreign Driver Licence not written in English, an International Driver Permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the Foreign Driver
Licence.

What time should I arrive?

Please always check ticket agent and venue websites for door opening times closer to the show dates and allow yourself plenty of time to get in before the start of the show.

Wellington, NZ – Sky Stadium:  Show/support start time = 6.00pm*
Auckland, NZ –  Eden Park:   Show/support start time = 6.00pm*
Brisbane, QLD – Suncorp Stadium: Show/support start time = 6.00pm*
Sydney, NSW –  Accor Stadium: Show/support start time = 6.00pm*
Melbourne, VIC – Melbourne Cricket Ground: Show/support start time = 6.00pm*
Adelaide, SA – Adelaide Oval: Show/support start time = 6.00pm*
Perth, WA – Optus Stadium:  Show/support start time = 6.00pm*

*All show times are provisional only and subject to change closer to the tour.   Gates/Doors will differ for each venue, please keep an eye on the Facebook event for updates closer to the show.

Are cameras allowed?

Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine.

Will merchandise be available to purchase?

Yes! Merchandise will be available to purchase at each venue.

What are the set times?

Set times will be posted closer to the tour dates.

RSVP to the official Ed Sheeran tour Facebook Events to get all the news when it breaks:

Wellington, NZ – Sky Stadium https://www.facebook.com/events/305787928286120/
Auckland, NZ –  Eden Park  https://www.facebook.com/events/468426354990851/
Brisbane, QLD – Suncorp Stadium https://www.facebook.com/events/5299264980092540/
Sydney, NSW –  Accor Stadium https://www.facebook.com/events/503987137787288/
Melbourne, VIC – Melbourne Cricket Ground https://www.facebook.com/events/267028432285294/
Adelaide, SA – Adelaide Oval https://www.facebook.com/events/1302764790246283/
Perth, WA – Optus Stadium https://www.facebook.com/events/350089277080916/

My phone is out of battery so I can’t access my ticket(s)?

Please make sure your phone is fully charged but if you run out of battery, please go to the box office where someone will be able to assist you to find your order.

What if I lose my mobile phone or change my number before the shows?

Please contact the customer service email of the ticket agent you booked through.

What if my mobile phone was lost or stolen on the day of the show?

Don’t worry, we have a full record of every lead booker who bought tickets for the shows and will be able to help. Please make your way to the box office in the first instance with your photo ID.

I can’t get in with my tickets, it failed to scan and I’ve been turned away at the turnstile?

Don’t worry, we can try and help you. In the first instance head to the venue box office where someone will be able to help you work out what’s gone wrong.
Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website.
 

Where can I find first aid?

Wellington, NZ – Sky Stadium

If you require first aid, please alert a security attendant, or go to the first aid booth at Aisle 19.

Auckland, NZ – Eden Park
First aid teams will be located throughout the venue, patrons requiring medical attention can security.

Sydney, NSW – Accor Stadium  
Located on the Main Concourse (Ground level) next to door 4.
For GA Floor Standing Events - additional First Aid Teams are located both sides of the stage.

Brisbane, QLD – Suncorp Stadium
First Aid rooms are located on the Northern and Southern Ends on Level 3 (inside the gates) and on Level 7 near Aisles 708 and 735.   First Aid crews are also present for patrons located on the floor.

Melbourne, VIC – Melbourne Cricket Ground

First aid rooms can be found on levels B1 and 4 of the venue. Specific locations are noted here

Perth, WA – Optus Stadium

First Aid Teams will be located throughout the venue, patrons requiring medical attention can request assistance from one of our Optus Stadium customer service representatives to best contact or locate First Aid services.

Adelaide, SA – Adelaide Oval

St John’s First Aid rooms located on Level 1 (Ground Level) of the main concourses of the South, West and East Stands as well as on Level 5 of the South and East Stands.
Additional First Aid teams are located around the stage.

Parking & Transport

Parking

Wellington, NZ – Sky Stadium (limited parking, public transport is highly recommended)
Auckland, NZ –  Eden Park (no parking, public transport is highly recommended)
Brisbane, QLD – Suncorp Stadium (no parking, all tickets include free public transport on Transport for Brisbane and Queensland Rail City Network Trains (Airtrain
excluded).   Rideshare vehicles are also not permitted to pick up around the venue.)
Sydney, NSW –  Accor Stadium (parking available)
Melbourne, VIC – Melbourne Cricket Ground
Adelaide, SA – Adelaide Oval
Perth, WA – Optus Stadium (no parking)


Public Transport

All venues are accessible via public transport. Select your venue to find how to get there via public transport:

Wellington, NZ – Sky Stadium
Auckland, NZ –  Eden Park
Brisbane, QLD – Suncorp Stadium
Sydney, NSW –  Accor Stadium
Melbourne, VIC – Melbourne Cricket Ground
Adelaide, SA – Adelaide Oval
Perth, WA – Optus Stadium

Where is the best place to drop someone off/pick someone up?

Select your venue to plan your drive:

Wellington, NZ – Sky Stadium
Auckland, NZ –  Eden Park
Brisbane, QLD – Suncorp Stadium
Sydney, NSW –  Accor Stadium
Melbourne, VIC – Melbourne Cricket Ground
Adelaide, SA – Adelaide Oval
Perth, WA – Optus Stadium

Covid-19 Important Information

The COVID-19 situation in Australia and New Zealand continues to evolve and Frontier anticipates Government and Health Authority requirements will continue to change.

As the promoter, Frontier must consider stipulations from Government, Health Authorities, Artists and Venues in determining the COVID Safe measures for each Event. These requirements may include, but not be limited to, proof of
vaccination, QR code check-in, social distancing, mask wearing and/or other measures. You will need to comply with these requirements in order to attend Frontier’s events and will be kept up to date with developments in the lead-up to
the tour.

You agree to follow Event policies (including health and safety policies) and COVID Safe measures and instructions (including any proof of vaccination requirements) in place at the time of the Event while at the Event.

COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee,
express or implied, that those attending an Event will not be exposed to COVID-19. You should evaluate Your risk in determining whether to attend the Event. By entering the Event, You voluntarily assume all risks related to exposure to
COVID-19.

Where any Event is cancelled, rescheduled or significantly relocated Frontier will comply with the Applicable Codes and Laws:

CANCELLATION: if an Event is cancelled for any reason whatsoever, You will be entitled to a full refund of the ticket price.

RESCHEDULED: if an Event is rescheduled for any reason whatsoever, Your ticket will be valid (or if applicable, Your ticket will be reissued) for the rescheduled Event unless otherwise advised by Frontier or the
Authorised Ticketing Agent. You are entitled to a full refund of the ticket price if You cannot attend the rescheduled Event, provided that You apply for a refund within a reasonable period of time from the date such reschedulding is
advertised or notified by Frontier and/or the relevant Authorised Ticketing Agent.

SIGNIFICANTLY RELOCATED: if an Event is significantly relocated for any reason whatsoever, Your ticket will be valid (or if applicable, Your ticket will be reissued) for the relocated Event unless otherwise advised by
Frontier or the Authorised Ticketing Agent. You are entitled to a full refund of the ticket price if You cannot attend the relocated Event, provided that You apply for a refund within a reasonable period of time from the date such
relocation is advertised or notified by Frontier and/or the relevant Authorised Ticketing Agent.

Applicable Codes and Laws means: the Live Performance Australia Ticketing Code of Practice or the Australian Consumer Law (or any other applicable laws) for Australia; and/or the Consumer Guarantees Act 1993 and the Fair Trading Act
1986 (or any other applicable laws) for New Zealand.

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