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FAQ - FIN - EN

FAQs

In the run up to putting a tour on sale we often get asked lots of questions relating to the shows and ticket sales.  We’ve put together this handy guide to help you navigate your way through the process. We are working really hard behind the scenes to try and do everything we can to make sure that tickets end up in the hands of genuine fans.

How much are the ‘’face value’’ tickets?

Ticket price is 93,50 € + delivery fee starting from 1 € at www.lippu.fi. Service fee is included to the ticket price.

Please find lippu.fi’s delivery fees and payment method fees below:

Online shop:
1) Delivery by mail
- Delivery to Finland: €8.90/order
- Delivery to other European countries: €20.00/order
- Delivery to countries outside Europe/UPS courier delivery to Finland: €35.00/order
2) Printout ticket: €1/order
- You can print out a printout ticket or show it directly from a mobile device screen. The tickets are delivered in PDF format to the Personal Information section of the online shop. You can also open/save the tickets via the link in the order confirmation. 

Ticket sales phone service:
(+358 (0)600 900 900, €2/per each starting min + standard local network/mobile rate)
1) Delivery of a paid order by post or as a printout ticket
- Delivery to Finland: €5.00/order
- Delivery to other European countries: €20.00/order
- Delivery to countries outside Europe/UPS courier delivery to Finland: €35.00/order

Ticket outlets:
1) When purchased at a Lippu.fi ticket outlet
- Delivery fee: €2/order 

In addition to a delivery fee, a payment method fee may be charged for the ticket purchase depending on the payment method selected:
1) Payment with an Amex credit card
- 1,5% of the order value/order in the online shop
2) Ticket invoice to consumers (payment in instalments)
- €5/order at the ticket sales service and the online shop
3) Ticket invoice to companies
- €25/order at the online shop

What is unethical secondary ticketing and ticket resale?

Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.

Personalization

In order to put a stop to the secondary ticketing market, absurd prices and fan rip-offs, the tickets are sold personalized, which means that the name of the ticket purchaser is printed on the tickets. At the time of admission, at least the surname printed on the ticket must correspond with the identity document to be presented, the second (and possibly third and fourth) person only receives access at the same time as the person issuing the identity card. Upon request, proof of booking must also be provided.

That means: When buying tickets, each of your tickets will be personalized with your name. At the entrance to the show, your (maximum of three) accompaniments will only be shared with you.

The promoter reserves the right to check IDs for verification at the entrance to the venues. Please bring a valid ID document and get into the venue together with your friends and family you bought the tickets with.

So where should I buy my ‘’face value’’ tickets from?

You can by “face value” tickets from online www.lippu.fi/edsheeran, lippu.fi’s phone service and from lippu.fi’s  ticket outlets. Please notice that you can not reserve tickets.

The number of phone service is +358 (0)600 900 900. Price is €2/per each starting min + standard local network/mobile rate.

You can find outlets here: www.lippu.fi/myyntipisteet
You can not buy or collect your tickets from R-kiosks.

Ticket sales will start on Thursday 27th of September at 12.00 (Finnish time).

How many tickets can I buy?

One client can buy maximum of 4 tickets.

How can I pay?

Please find payment methods in lippu.fi online shop below:

They accepts e-Payments via the following banks:
Aktia, Danske Bank, Handelsbanken, Nordea, Osuuspankki, POP Pankki, S-Pankki, Säästöpankki, Oma Säästöpankki, Ålandsbanken 

You can pay with the following payment cards:
Visa, Visa Electron, Mastercard, Eurocard, American Express 

You can also pay your tickets with the following methods:
MobilePay, Finnair Plus points, Masterpass and Lippulasku for consumers invoice (www.lippu.fi/lippulasku). Companies can use Lippulasku for companies invoice (www.lippu.fi/lippulaskuyritykselle)

You can check the payment methods of the outlets here:
www.lippu.fi/maksutavat

Via phone service (+358 (0)600 900 900) you can pay with the following cards:
Visa, Mastercard. You can also pay your tickets by using Lippulasku-invoice.

But we want to go as a bigger group/family?

You can buy 4 tickets. Ask another member/s of your group to buy the rest of the tickets.

Can I buy tickets as a gift?

You can buy a ticket as a gift to someone else as long as they will enter the concert with the person whose name is printed on the ticket. If you have any further questions regarding this, please contact lippu.fi’s customer service (asiakaspalvelu@lippu.fi).

What are the entry requirements?

Remember to bring your ticket and valid photo ID card.

What are the age restrictions?

Recommended age limit is 14 years old. Children under 12 years old can only attend when accompanied by an adult. Please notice that also child has to have own ticket.

Are cameras allowed?

You can bring compact camera. Cameras intended for professional use, system and video cameras are prohibited.

I can’t go any more and need to sell on my ticket. What do I do?

As long as the person whose name is printed on the tickets will enter the concert together with the rest, everyone in the same group (maximum of 4 people) will have access to the show. If you have any further questions regarding this, please contact lippu.fi’s customer service (asiakaspalvelu@lippu.fi).

When will we receive our tickets?

Pdf-ticket will be sent to your email right after the payment has been received. Tickets delivered by mail should be delivered within 2 weeks.

I can’t find my confirmation email?

Please contact lippu.fi’s customer service (asiakaspalvelu@lippu.fi)

How early should we turn up?

We recommend to arrive to the concert site early enough. Exceptionally large number of audience will attend to this concert, therefore some queues can occur. The best way to make sure to see the whole show, is to arrive on time.

We will publish timetables and arriving guidelines closer to the concert day.

 I bought tickets off an unauthorised secondary ticket re-sale website and have been refused entry. What can I do to get my money back?

We will give you an official refusal of entry letter and you can then attempt to claim a refund from the secondary ticket site you used.  Please go back to the website concerned and refer to any promises or guarantees made at the time of the purchase.

How do I arrange to buy tickets for someone requiring disabled access?

Buy the ticket from official ticket store lippu.fi. If you need a wheelchair spot, please choose wheelchair ticket as a ticket type. Otherwise choose basic ticket. If you need an assistant to be present at the concert, you can bring one assistant. Assistant doesn’t get own ticket but can enter the concert together with you. In order to make the entry fluent, we recommend you to take certificate / proof where is pointed that you need an assistant.

Any further tips on the ticket buying process

Buy your tickets only from the official ticket store lippu.fi to make sure that you can enter the concert.

Do not share pictures of your tickets anywhere.

 

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