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FAQ - FR - EN

FAQs

How much are the ‘’face value’’ tickets?

  • Cat 1 : 84€
  • Cat 2 : 65,30€
  • Pitch : 73€

The price of these tickets are subject  to a maximum of 10% booking fee. In case of mail delivery or e-tickets purchase, please double check with the ticketing company you use the extra charges they may apply for.

What is unethical secondary ticketing and ticket resale?

Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.

Buying on illegal ticket resale websites involves many risks: speculation on tickets sold at exorbitant prices (beyond their true value), counterfeit tickets, duplicates of the same ticket resold several times... and especially the risk of not being able to attend the show!

Personalization

In order to put a stop to the secondary ticketing market, absurd prices and fan rip-offs, the tickets are sold personalized, which means that the name of the ticket purchaser is printed on the tickets

Tickets are non-transferable and non-refundable. They will be checked at the entrance of the stadium.

At the time of admission, at least the surname printed on the ticket must correspond with the identity document to be presented, the second (and possibly third and fourth) person only receives access at the same time as the person issuing the identity card.

So where should I buy my ‘’face value’’ tickets from?

Fnac.com

Ticketmaster.fr

Digitick.com

groupama-stadium.com (Lyon)

matmut-atlantique.com (Bordeaux)

How many tickets can I buy?

The limit is 4 tickets per order.

How can I pay?

By credit card

But we want to go as a bigger group/family?

You will have to try to make another order with another credit card.

Can I buy tickets as a gift?

only the matching ID of the surname of the lead booker will be an entry requirement, the other tickets bought under that name can be given to other people as long as they arrive with the lead booker

What are the entry requirements?

To have access to the show, please present yourself at the gate with your tickets, bought on an official box office, along with your ID.

What are the age restrictions?

All the minor must be accompanied by an adult.

Are cameras allowed?

Professional cameras are not allowed in the stadium. Small cameras and cell phones are allowed.

I can’t go any more and need to sell on my ticket. What do I do?

Tickets are non-refundable.

I can’t find my confirmation email?

You must contact the box office customer service you bought the ticket(s) from.

How early should we turn up?

Please check the stadium website in order to know at what time the doors open.

Come early enough to allow you to have access to the venue in a relaxed atmosphere before the concert begins.

I bought tickets off an unauthorised secondary ticket re-sale website and have been refused entry. What can I do to get my money back?

We will stamp your invalid ticket and you will be able to make the necessary arrangements with the reseller through whom you purchased your tickets. Go back to the relevant reseller website and refer yourself to the refund conditions that were presented to you at the time of purchase. Visit http://fanpasgogo.fr/ to get more help and information.

How do I arrange to buy tickets for someone requiring disabled access?

Lyon

https://olympiquelyonnais.wufoo.com/forms/r15f03ow1hxpmq8/

+33 (0)892 69 69 69 

serviceclient@ol.fr

Bordeaux

https://www.matmut-atlantique.com/en/practical-information/psh

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