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FAQ - IT - EN

FAQs

 

In the run up to putting a tour on sale we often get asked lots of questions relating to the shows and ticket sales.  We’ve put together this handy guide to help you navigate your way through the process. We are working really hard behind the scenes to try and do everything we can to make sure that tickets end up in the hands of genuine fans.

How much are the ‘’face value’’ tickets?

https://www.livenation.it/artist/ed-sheeran-tickets

What is unethical secondary ticketing and ticket resale?

Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.

Personalization

In order to put a stop to the secondary ticketing market, absurd prices and fan rip-offs, the tickets are sold personalized, which means that the name of the ticket purchaser is printed on the tickets. At the time of admission, at least the surname printed on the ticket must correspond with the identity document to be presented, the second (and possibly third and fourth) person only receives access at the same time as the person issuing the identity card. Upon request, proof of booking must also be provided.

That means: When buying tickets, each of your tickets will be personalized with your name. At the entrance to the show, your (maximum of three) accompaniments will only be shared with you.

The promoter reserves the right to check IDs for verification at the entrance to the venues. Please bring a valid ID document and get into the venue together with your friends and family you bought the tickets with.

So where should I buy my ‘’face value’’ tickets from?    

You can buy tickets from official ticketing companies: Ticketmaster.it and Ticketone.it

How many tickets can I buy?

4 tickets for each customer

How can I pay?

Ticketmaster: you can pay: Visa, Mastercard, American Express e PostePay

Ticketone: you can pay: Visa, Visa Electron, Mastercard, American Express, Jcb, Discover, Diners, PostePay, Paypal, trought the call center, masterpass

But we want to go as a bigger group/family?

Another member of your group / family  must do a new transaction with his account

Can I buy tickets as a gift?

Yes, at the moment of the purchase, you  MUST write names on ticketing company form.

1. You can write each single name for each ticket you buy, in this case each customer can go alone to the show, because the Id will be the same as the ticket.

2. Or you can write only one name for all tickets BUT in this case all members should enter at the venue at the same time of the customer

What are the entry requirements?

Tickets bought on official market. Remember tickets are named

ID card

Order confirmation e-mail sent by Ticketmaster or TicketOne

What are the age restrictions?

No age restrictions

Are cameras allowed?

We tend to ban all professional equipment but acknowledge people may use their phones etc

I can’t go any more and need to sell on my ticket. What do I do?

The refund is not allowed, you can contact the promoter at info@livenation.it for more information.

When will we receive our tickets?

In two weeks from the purchase

I can’t find my confirmation email?

Ticketmaster: check in your account, you will find all confirmation orders.

Ticketone: call the call centre, they will send you a copy

How early should we turn up?

We suggest to arrive since the gates opening, in this way all security controls will be done  efficiently.

I bought tickets off an unauthorised secondary ticket re-sale website and have been refused entry. What can I do to get my money back?

You can attempt to claim a refund from the secondary ticket site you used.  Please go back to the website concerned and refer to any promises or guarantees made at the time of the purchase.

The organizer assumes no responsibility for purchases on unauthorized sites

How do I arrange to buy tickets for someone requiring disabled access?

Please contact francesca.simone@livenation.it

 

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