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FAQs

 

In the run up to putting a tour on sale we get asked lots of questions relating to the show and ticket sales.  We’ve put together this handy guide to help you navigate your way through the process. We are working hard to do everything we can to make sure that tickets only end up in the hands of genuine fans.

How can I buy Tickets?

The Promoters of Ed Sheeran are committed to combating unethical secondary ticketing and resale.

For the 2022 tour we will be operating a new mobile digital ticket called app ticket.

Tickets can only be purchased through our official ticket vendor Billetlugen.dk.
In preparation for on sale, we recommend that you register an account on Billetlugen.dk

We accept the following payment methods: Dankort, VISA, Mastercard

Your ticket will only be accessible on your mobile/smartphone via the Billetlugen app. Once you have purchased your tickets, you will receive an email with your purchase receipt as proof of purchase. This is NOT your ticket.

You will receive instructions on how to access your ticket(s) much nearer to the show.

Upon arrival at the entrance, you will be required to present your smartphone containing your ticket(s) for yourself and your party.

Where do I buy the tickets? 

The tickets are only available online at Billetlugen.dk

When will the tickets go on sale?

On Saturday, September 25 at 12 am.

How much are the tickets?

Ticket prices:
Standing: DKK 625,- + DKK 60,- ticket fee + DKK 5,- order fee
Seated: DKK 700,- + DKK 60,- ticket fee + DKK 5,- order fee

What are the age restrictions?

There is no age restriction. However, we do recommend that people under the age of 15 years old are accompanied by an adult. There is no access without a ticket, regardless of age. No exceptions.

How do I buy tickets for someone required disabled access?

Customers who require a carer to accompany them or disabled access to the show should call customer service on +45 88 30 30 22. Please note that only tickets for people with disabilities and their accompanying persons can be booked via the call centre.

What is ‘Øresundsparken’?

Øresundsparken is a public green area at Amager in Tårnby council.  Øresundsparken is located along Amager Strandvej and is a part of Kastrup Standpark, just a stone’s throw from Sneglen, Tiøren, Kastrup Fort and Den Blå Planet.

What is app ticket?

With app ticket, you can access your personalised tickets digitally. The tickets are sent exclusively via the Billetlugen app. For admission on site, you also conveniently use the Billetlugen app. There will be no additional e-mail or postal delivery.

How does the purchase process work with app tickets?

The purchase process in our webshop is exactly the same as you know it from the other ticket types. The difference to "conventional" tickets is that you will not receive your app ticket tickets by post or e-mail, but they will be made available to you via the Billetlugen app. You can find more information on how app ticket works here https://www.billetlugen.dk/campaign/app-billet

When will I get my ticket and when can I retrieve my ticket?

Remember, we are operating a digital mobile/smartphone ticketing system. Therefore, no physical tickets will be posted or emailed to you in advance. Your phone will be your ticket and the ticket(s) will be sent to you nearer to the time of the show.

How can I access my app tickets?

App tickets can only be accessed within the Billetlugen app. The app will be launched in the beginning of 2022, and as soon as it is ready for download, we will inform you via email.

After logging in to the app with your Billetlugen account, you will be able to view your order. You can retrieve your tickets in good time before the event. You can find more information on how app ticket works here https://www.billetlugen.dk/campaign/app-billet

What do I need to use Billetlugen app?

To get the app ticket, you need the latest version of the Billetlugen app and a smartphone with at least iOS 12 or Android 5.0. You can download the app itself free of charge from the App Store or Google Play. We will inform you via email, as soon as we have released the app in the beginning of 2022.

Can I buy a ticket if I don't have a smartphone?

A smartphone with a valid phone number is mandatory for retrieving the app ticket.

Are tickets personalised via app tickets?

Yes, all tickets in your Ed Sheeran order will have the purchaser’s name on them. Please make sure that the purchaser can prove their identity on site with a photo ID and the order confirmation.

How many tickets can I buy?

There will be a strict limit of 6 tickets per ticket purchaser. This restriction is in place in order to give as many people as possible a fair chance to buy tickets. The whole party must arrive at the same time as the person with the mobile smartphone device containing all the tickets.

 

PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any actions that indicates a suspicious purchase in excess of the ticket limit will be cancelled.

I have bought tickets for several people: Do we all have to appear together at the entrance to the Ed Sheeran event?

Yes, a digital ticket entitles only one person at a time to enter the booked event. If a purchaser buys multiple digital tickets, these will only be stored on their mobile device and only his/her name is on the tickets. Upon entry to the event, the purchaser's mobile device must be passed on in the purchaser's presence in order to scan the respective authorisation code.

But we want to go as a bigger group/family?

You will have to try to complete another order with another mobile device.

Can I buy tickets as a gift? 

The matching ID of the surname of the lead booker will be an entry requirement, the other tickets bought by that person can be used for other people as long as they ALL arrive with the lead booker.  If you want to buy as gifts then you’ll also have to attend to get your recipients into the show.

What documents do I need to show at the entrance?

You need your smartphone with the Billetlugen app installed and your app ticket retrieved. To show the app ticket admission code, you must be logged in with your Billetlugen account. The menu item "My Events" will take you to the overview of the tickets you have purchased. Please make sure that your smartphone is sufficiently charged. Please have your identity card ready for possible name checks by the admission staff.

What do I need to enter my mobile phone number for and how can I change it after purchasing tickets?

It is mandatory to provide your mobile phone number in the Ed Sheeran ticket purchase process, otherwise you will not be able to retrieve your tickets via the Billetlugen app.

App tickets can only be retrieved by the buyer. The mobile phone number you entered during the order process is decisive. You cannot change this number yourself. It is therefore important that you carefully check your mobile phone number entry during the ordering process. For a subsequent change, please contact Billetlugen’s customer service.

Can I resell my ticket?

Individual regulations apply to each event. Once the Billetlugen app is ready, you can resell your Ed Sheeran tickets via the ticket resale platform fanSALE up to 24 hours before the event. You can resell your ticket for the face value price incl. fees. You will receive instructions on how to do this when the app is launched.

Can I resell my ticket via other platforms?

No. The only approved platform for reselling Ed Sheeran tickets is fanSALE.

What if I lose my mobile phone or change my number before the show?

Please contact Billetlugen’s customers services email at edsheeranlive@billetlugen.dk

What if my phone was lost or stolen on the day of the show?

Don’t worry, we have a full record of every lead booker who bought tickets for the show and will be able to help. Please make your way to the box office in the first instance.

Are cameras allowed?

Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine.

How early should we turn up?

Please check Billetlugen’s website for door opening times and do allow yourself plenty of time to get in before the start of the show.

I can’t get in with my tickets, it failed to scan and I’ve been turned away at the turnstile?

Don’t worry, we can try and help you. In the first instance head to the box office where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website.

Further information to avoid getting ripped off with secondary ticketing:

http://www.feat-alliance.org/

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