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FAQs

 

In the run up to putting a tour on sale we get asked lots of questions relating to the shows and ticket sales.  We’ve put together this handy guide to help you navigate your way through the process. We are working hard to do everything we can to make sure that tickets only end up in the hands of genuine fans. 

 

How can I buy Tickets?

The Promoters of Ed Sheeran are committed to combating unethical secondary ticketing and resale. 

For the Finnish date of the 2022 tour we will be operating a new digital ticket called LIPPU.Pass.

In preparation for on sale, we recommend that you register an account on www.lippu.fi/edsheeran 

Your ticket will only be accessible on your mobile/smartphone via the Lippu.fi App. Once you have purchased your tickets, you will receive an order confirmation email as proof of purchase. This is NOT your ticket.

More information about the LIPPU.Pass can be found below.

Upon arrival at the show, you will then be required to present your mobile smart phone device containing your ticket(s) and you’ll scan yourself and your party into the venue.

Where do I buy the tickets?

The tickets are only available online at www.lippu.fi/edsheeran and via the Lippu.fi App.

When will they go on sale?

On Saturday, September 25 at 1 pm Finnish time.

How much are the tickets?

The tickets cost between 89,50 € - 119,50 € (+ order fee 2,50€ / order). Service fee is included. Please check more detailed information about price categories here (link: www.lippu.fi/sheerankatsomokartta).

What are the age restrictions?

Recommended age limit is 16 years old, and children younger than that must be accompanied by an adult. We do not recommend the concert for children aged 5 years or younger. Prams and baby carriages are not allowed to be brought to the concert. Please note that your child will need their own ticket as well.

What is LIPPU.Pass?

With LIPPU.Pass you can access your personalized tickets digitally via the Lippu.fi App. The tickets are delivered and accessible exclusively via the Lippu.fi App. For admission on site, you can also conveniently use the Lippu.fi App. There will be no additional e-mail or postal delivery.

How does the purchase process work at LIPPU.Pass?

The purchase process in our webshop is exactly the same as you know it from the other ticket types. The difference to "conventional" tickets is that you will not receive your LIPPU.Pass tickets by post or e-mail, but they will be made available to you via the Lippu.fi App. When purchasing a ticket, it’s important to fill in correct personal information and phone number, because those are linked to your ticket(s). You can find more information on how LIPPU.Pass works here [link https://www.lippu.fi/campaign/pass].

More about available payment methods here  (https://www.lippu.fi/help/?help_id=7943)

When will I receive my ticket and when can I retrieve my ticket?

For the Ed Sheeran concert, you will receive an email order confirmation right after the purchase is made. (Please remember to check your spam folder.) Ticket delivery via the Lippu.fi App is delayed due to a security check to combat the ticket black market. Tickets will not be delivered until a time much closer to the shows.

How can I access my LIPPU.Pass tickets? 

LIPPU.Pass tickets can only be accessed within the Lippu.fi App. After purchasing your tickets, please download the Lippu.fi App if you have not already installed it. 

After logging in to the app with your Lippu.fi account, you will be able to view your order. Your tickets will be displayed with a time delay due to security-related processes. In any case, you can retrieve your tickets in good time before the event. You can find more information on how LIPPU.Pass works here [link https://www.lippu.fi/campaign/pass].

What do I need to use LIPPU.Pass?

To use LIPPU.Pass, you need the latest version of the Lippu.fi App and a smartphone with at least iOS 12 or Android 5.0. You can download the app itself free of charge from the App Store or Google Play. Please update your Lippu.fi App regularly.

Can I buy a ticket if I don't have a smartphone?

A smartphone with a valid phone number is mandatory for retrieving the LIPPU.Pass. This is the only ticket type available for the show.

What are the ticket purchase options for people with disabilities?

Tickets for the wheelchair spots are sold via www.lippu.fi/edsheeran. The ticket includes a spot for the wheelchair customer and a possibility to bring an assistant. The assistant will have a chair on the wheelchair platform. The assistant doesn’t receive their own ticket, but they are able to enter the event and move around the venue together with the assisted person. Select “Wheelchair ticket” / “Pyörätuolilippu” as the ticket type. Kindly notice that there are a limited number of wheelchair tickets on sale.

 Other customers with a need for assistance can buy their tickets and receive their free assistant ticket (+service fee 1,50€) through Lippu.fi phone service (check contact details below). The customer service will book a seat for the customer and the assistant next to each other. The ticket for the assistant is free and it’s mandatory for the customer and the assistant to arrive at the venue at the same time. Lippu.fi customer service +358 10 633 1091. (Service is open on Mon-Sat 9am-7pm. The call price from a landline phone is 8,35 cent/call + 8,83 cent/min. The call price from a mobile phone is 8,35 cent/call + 22,32 cent/min. Whilst queueing, you will be charged according to your own telephone subscription agreement.)

In all cases, the need for an assistant must be verified at the event doors with an EU Disability Card or a similar document.

How many tickets can I buy?

There will be a strict limit of 6 tickets per customer. This restriction is in place in order to give as many people as possible a fair chance to buy tickets. 

PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.

Are tickets personalized via LIPPU.Pass?

Yes, all tickets in your Ed Sheeran order will ha the lead purchaser’s name on them. Please make sure that the lead purchaser can prove their identity on site with a photo ID and the order confirmation.

I have bought tickets for several people: Do we all have to appear together at the entrance to the Ed Sheeran events?

Yes, the whole group will need to enter the venue at the same time. If a purchaser buys multiple digital tickets, these will only be stored on their mobile device and only their name is on the tickets. Upon entry to the event, the purchaser's mobile device must be passed on in the purchaser's presence in order to scan the respective authorisation code.

But we want to go as a bigger group/family?

You can buy 6 tickets. Ask another member/s of your group to buy the rest of the tickets.

Can I buy tickets as a gift?

The matching ID of the surname of the lead booker will be an entry requirement, and the ticket(s) are also matched to the mobile phone number the lead booker gave while purchasing the ticket(s).  The other tickets bought by the lead booker can be used for other people as long as they ALL arrive with the lead booker.  If you want to buy as gifts then you’ll also have to attend to get your recipients into the show.

What documents do I need to show at the entrance?

You need your smartphone with the Lippu.fi App installed and your LIPPU.Pass retrieved. To show the LIPPU.Pass admission code, you must be logged in with your Lippu.fi account. The menu item “Omat tapahtumat” will take you to the overview of the tickets you have purchased. Please make sure that your smartphone is sufficiently charged. Please have your identity card ready for possible name checks by the admission staff. Accepted proof of identuty: driver licence, provisional driver licence, passport or an official identity card issued by the police.

What do I need to enter my mobile phone number for and how can I change it after purchasing tickets?

It is mandatory to provide your mobile phone number in the Ed Sheeran ticket purchase process, otherwise you will not be able to retrieve your tickets via LIPPU.Pass. In order to validate your tickets, we will send you a TAN to the mobile phone number provided shortly after the purchase.

LIPPU.Pass tickets can only be retrieved by the buyer. The mobile phone number you entered during the order process is decisive. You cannot change this number yourself. It is therefore important that you carefully check your mobile phone number entry during the ordering process.

My tickets are not in my Lippu.fi App, did the order still work?

If you can view your order in the “Omat tapahtumat” area and have received an order confirmation email, your order was successful. Due to security-related procedures, you will receive your Ed Sheeran tickets at a later date, but your admission authorisation is already on file with us. 

Can I resell my ticket?

You can resell your Ed Sheeran tickets via the ticket resale platform fanSALE up to 24 hours before the event. You can resell your ticket for the face value price or lower. To do this, call up your tickets via the Lippu.fi App and start the sales process there.

Can I resell my ticket via other platforms?

No. The only approved platform for reselling Ed Sheeran tickets is fanSALE.

What if I lose my mobile phone or change my number before the shows?

Please contact the Lippu.fi customer service email edsheeran@lippu.fi

Are cameras allowed?

Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine.

How early should we turn up?

Please check ticket agent websites for the door opening time.

We recommend to arrive to the concert site early enough. Exceptionally large number of audience will attend this concert, therefore some queues can occur. The best way to make sure to see the whole show, is to arrive on time.

We will publish timetables closer to the concert day.

I can’t get in with my tickets, it failed to scan and I’ve been turned away at the turnstile?

Don’t worry, we can try and help you. In the first instance head to the Ticket Help at the gates where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website.

What is unethical secondary ticketing and ticket resale?

Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.

Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly-inflated prices.

I bought tickets off an unauthorised secondary ticket re-sale website and have been refused entry. What can I do to get my money back?

We will give you an official refusal of entry letter and you can then attempt to claim a refund from the secondary ticket site you used. Please go back to the website concerned and refer to any promises or guarantees made at the time of the purchase.

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