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FAQs

 

The performer and organiser are actively working against the unethical secondary ticketing and resale, where fans have to pay excessively high ticket prices and risk being ripped off. For your security, the concert has personal, digital mobile / smartphone tickets.

Tickets for this concert are sold only through Ticketmaster.se and the Ticketmaster app. Tickets purchased second-hand outside Ticketmaster will not be valid for this concert.

You will find answers to frequently asked questions here. Do you have any other questions? Contact Ticketmaster's Customer Service.

Where can I buy tickets?

Tickets for this concert are only sold through Ticketmaster.se and the Ticketmaster app.

The tickets are personal — they are tied to both your account in the Ticketmaster app and your mobile / smartphone. Only tickets purchased through Ticketmaster are valid. You cannot buy tickets through secondary vendors to this concert.

When will the tickets go on sale?

Tickets go on sale on 25th September at 12:00 via Ticketmaster.

How do I buy a ticket?

Tickets for this concert are only sold through Ticketmaster.se and the Ticketmaster app.

To prevent the unethical secondary ticketing, the concert uses personal and digital mobile / smartphone tickets. The ticket will be tied to both your account in the Ticketmaster app and your mobile number. The ticket will only be visible in the Ticketmaster app. Ensure you have access to your mobile / smartphone when purchasing even if you shop through the web.

We recommend that you register a Ticketmaster account + enter correct personal information before the tickets go on sale.

When the tickets go on sale, there can be high demand — be patient! When it is your turn, you have plenty of time to purchase your tickets.

  1. Choose ticket type.
  2. Read through and accept the Terms & Conditions.
  3. Please provide your mobile phone number when prompted and enter the verification code you receive via SMS.
  4. After the purchase, your reservation is located on your account in the Ticketmaster app and you will receive a confirmation email.
  5. In the days before the concert, tickets in the Ticketmaster app will be activated by verifying your mobile phone number again.

Download the Ticketmaster app. Bring your valid photo ID + mobile / smartphone to the concert, your ticket is in the Ticketmaster app!

Must I have the Ticketmaster app?

You do not need the Ticketmaster app to buy a ticket — tickets can also be purchased through Ticketmaster.se. However, after the purchase, the tickets will only appear on your account in the Ticketmaster app. To use your tickets at the entrance, you must have downloaded the Ticketmaster app.

Why do I have to provide mobile phone number at the time of purchase?

This is an extra security measure to combat unethical secondary ticketing.

It is mandatory to provide a mobile phone number when you buy an Ed Sheeran ticket. You need to have access to your mobile phone to verify your phone number both when you buy the ticket and when, in the days before the concert, you activate the ticket's unique QR code.

What is a personal ticket?

A personal ticket is a ticket that has your name on. It cannot be used by anyone else. If you have purchased several tickets in one order, your name is written on all the tickets, and the entire group must enter the show along with you as the lead booker.

Your account in the Ticketmaster app and your mobile phone number will be tied to your personal ticket.

How much are the ”face value” tickets?

The tickets are SEK 745, SEK 795 and SEK 845. All tickets are subject to a booking fee of SEK 75-80.

How many tickets can I buy?

The maximum limit is 6 tickets per transaction. The limit is set to give as many fans as possible the chance to buy tickets. The entire group must enter the show along with you as the lead booker.

PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.

But we want to go as a bigger group/family?

If your group is larger than 6 people, you must try to place an additional order through another Ticketmaster account.

What is the age limit?

Due to the noise level, the age limit is 13 years. Proof of age must be shown at the entrance upon request.

The age limit is strict: You must have reached the age limit by the day of the concert. This also applies to children with their guardians as well as infants with ear plugs.

How do I buy tickets for the wheelchair seats?

Wheelchair seats will be released through Ticketmaster.se and the Ticketmaster app at the same time as the regular tickets go on sale. This ticket also includes a carer seat. The need for a carer must be verifiable at the entrance upon request. For other questions, please contact Ticketmaster +46 (0)776 70 77 77.

What are the payment options?

Ticketmaster accepts all major debit and credit cards. You can also pay through Swish or Klarna.

What if tickets sell out?

Upon a major ticket release as this one, all tickets can quickly get reserved — that does not mean the concert is already sold out. Reservations that are not completed will be bookable again once they are released in the purchasing process. Be patient and try again.

Do not buy tickets through secondary ticketing in case the concert gets sold out — they will not be valid. Please try Ticketmaster Resale, where you can safely buy genuine tickets at face value from other fans, who can no longer attend the show.

I can no longer go and have to sell my tickets. What should I do?

Ticketmaster offers secure secondary resale through Ticketmaster Resale, where the price cannot exceed face value. You can sell your tickets at the Ticketmaster Resale platform between 11th October 12:00 and until 24h before the show (you can list your ticket up until 36h before the show). Any unsold tickets will be automatically returned to the seller 24h before the show.

Any Ed Sheeran ticket offered for resale elsewhere, either on or offline (including Viagogo or any other unauthorised source including all secondary ticket retail websites), will result in the entire original booking being cancelled. The original purchaser and their party will be refused admission and any other purchases they hold will also be cancelled.

What is Ticketmaster Resale?

Ticketmaster Resale is a safe and secure platform to buy and resell tickets to face value. The tickets sold here are guaranteed genuine and sold at face value. Both buyers and sellers can be 100% confident they will have a genuine ticket.

You can sell your tickets at the Ticketmaster Resale platform between 11th October 12:00 and until 24h before the show (you can list your ticket up until 36h before the show). Any unsold tickets will be automatically returned to the seller 24h before the show.

Can I buy a ticket to give as a gift?

Yes. If you purchase a ticket as a gift, you as lead booker will also have to attend the concert yourself. This is because the tickets are personal and tied to both your account in the Ticketmaster app and your mobile phone number.

What if I cannot find my confirmation email?

Start by checking in your spam filter and the Ticketmaster account. If it is not there, contact Ticketmaster's customer service.

What is needed to get access to the concert?

On show day, bring your fully charged mobile / smartphone with the Ticketmaster app installed, because your tickets are there. Remember to verify your tickets before you get to the arena, your mobile phone number is needed to activate the QR codes on your tickets. Tickets are then scanned at the entrance.

You may also be asked to show a valid photo ID matching the name of the tickets and the confirmation email. Please remember, the entire group must come to the show at the same time as the lead booker whose mobile / smartphone contains all the tickets.

Approved ID documents are: Valid photo ID card, valid driver's licence, valid passport.

I have bought tickets for my friends — how do we get access to the?

If you have purchased multiple tickets, all tickets are tied to your account in the Ticketmaster app and your mobile phone number. That means the entire group — including you as lead booker — has to enter the arena together. If you have purchased different ticket types (such as 2 standing and 2 seated), you must accompany those who will enter through another entrance, before entering the arena yourself.

Be sure to bring your fully charged mobile / smartphone with the Ticketmaster app installed to the arena + photo ID (valid ID card, valid driver's licence, valid passport) as well as the confirmation email.

What if I lose my mobile / smartphone or change my mobile phone number before the concert?

Contact Ticketmaster's customer service which will help you.

When will I get my ticket?

Because the concert only has digital mobile / smartphone tickets, no physical tickets or pdf tickets will be sent out. The tickets will only be available in the Ticketmaster app on your mobile / smartphone. In the days before the show, you will need to activate the ticket's unique QR code via the app, and you will need to re-verify the mobile number you provided upon the original purchase.

How early should I get to the concert?

Times will be announced closer to the concert. Keep in mind that there will be queues — set off in plenty of time, so you have time to get in before the start of the show.

You are welcome to start queuing from 7am on the day of the show. It is not allowed to camp outside the entrance.

Are cameras allowed at the show?

Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smartphone cameras are fine.

What if the battery on my mobile runs out on concert day and I cannot access my tickets?

Make sure your mobile / smartphone is fully charged as you head to the arena. Should you still run out of batteries, there will be the option to charge your mobile / smartphone outside the arena, but expect queues.

What if there is no mobile phone coverage in the arena?

Log in to the app and verify your tickets before you get to the arena on show day, they will then be available even if mobile coverage is missing.

What if my ticket cannot be scanned in the entrance?

Ticket service at the arena will be able to help.

What else are you doing to combat the secondary market?

Your mobile phone number is linked to your ticket order. Your tickets are linked to both your account with your chosen ticket agent AND your mobile phone number.  This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via official face-value resale channels then the mobile phone number will not be linked to the ticket(s) and you will be refused entry to the venue.

What we are fighting against is unregulated persons deceiving fans or forcing them to pay more than face value for tickets.

The Fanfair Alliance has a great guide with things to consider when buying tickets. Read their guide Ten Tips for ticket buying (link to http://fanfairalliance.org/wp-content/uploads/2017/03/30-FFA-Guide-final...)

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